Customer Support - Chat/Email (Midshift)

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-25	Valid Until	Long-term validity

BASIC FUNCTION

Position Overview

The Client Operations Representative Level 1 will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections.  Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information. 

What you'll do at Insight

The Client Operations Representative will be responsible for developing efficient practices to serve business needsWork on special projects for clients and sales force as neededAttend Company, vendor, and publisher trainings and webinars, as directedBuild relationships with other Insight departments and increase efficiencies where applicablePrioritize and respond to incoming client calls and emailsResearch technical information on product requests and ensure access to procurementResponsible for correct and accurate order processingPrepare, manage and submit sales quotes accurately into the appropriate quote entry systemResearch technical information on product requests and ensure access to procurementEnsure special bid pricing is applied and correct cost is captured on every order before order is releasedEnsure contract complianceRequest and/or set up new client sold-to’s, bill-to’s, and ship-to’s as neededManage pricing (agreement manager, contract module) and work with vendors on special pricingAssist clients with their web accounts with InsightEnsure correct and accurate order fulfillmentResponsible for RMA management, credit re-bills and collections facilitationFollow-up on all open client returns in a timely mannerFollow through to make sure the replacement order (if applicable) is placed and shippedPositive interaction with Customer Service /Purchasing on RA/ReplacementsKeep sales force informed of any problems and final resolution of issueProvide order status for client base

What you’ll need to join Insight

Preferably Bachelor’s Degree in any courseCollege LevelSome experience in customer service, operations, and other related experience. Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectivesStrong written and verbal English communications skillsAble to successfully manage multiple priorities

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

Founded in 1988 in Tempe, Arizona11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe$8.3 billion in revenue in 2020Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the YearRanked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to WorkSignatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605. 

Insight is a Fortune 500 global company that continually transforms. It’s a place of tremendous opportunity. At Insight, you have a chance to grow your career and, in doing so, enable transformation of yourself and our clients’ businesses.We provide smart, cutting-edge technology solutions for global organizations of all sizes in four Insight Intelligent Technology™ solution areas: Cloud + Data Center Transformation, Connected Workforce, Digital Innovation and Supply Chain Optimization.