QC | Sales Nonvoice/ Chat Support - CSR | Earn 23k Salary + Account Incentives + HMO on Day 1 & free

HGS Offers:

• Competitive Salary Package

• Night differential

• Paid leaves

• Rice Allowance

• Medical and Life Insurance

Minimum Qualifications:

• Accepting Senior High School, High School graduates, or College levels with at least 6 months of BPO experience. (Preferably with upselling or sales experience in the BPO)

• Good to excellent verbal and written communication skills

• Ability to work in a non-scripted environment

• Proficient in MS Office and Internet browsing

• Amenable to work in shifting schedule, weekends and holidays

• Amenable to work onsite

Position Summary:

• Responsible for delivering outstanding customer service

• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.

• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.

Role Responsibilities:

• Handles inbound calls/email/chat, through the use of proactive customer service

• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the service

• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service

• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies

• Manipulate systems and escalate issues to the appropriate personnel for final resolution

• Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.

• Performs other duties as assigned.

HGS office:

QC site: 11th-21st Floor Bridgetowne Zeta Tower, E. Rodriguez Jr. Avenue, Barangay Ugong Norte, Quezon City

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