Telexpress Contact Center, Inc.  

Follow0

Telexpress was founded in 2000 in Taipei, Taiwan, by experienced management teams who have global perspective and proficient in managing the operation of multinational company. With the team’s significant domain knowledge and experience of call center operation, Telexpress is able to cope with various industry segments to meet with their expectations. In 2002 Telexpress received official approval from the Ministry of Finance (MOF) in Taiwan. Telexpress was the only company awarded this unique approval in Taiwan. Base on high-standard quality control, call center management experience, operating procedure control, and risk management procedures, Telexpress set its unique professional image in the finance industry. In 2004, Telexpress set up a consulting company in China. With our solid experience in banking operation and multinational management consulting skills, Telexpress was awarded 2 consultancy contracts of top 4 banking in China: Bank of China (BOC) and China Construction Bank (CCB). In 2005, with our professional skills and key technologies, Telexpress was awarded ISO27001 (BS7799) certification of ISMS for outsourcing services. We were the first outsourcer in Taiwan to receive this high qualification in IT security control. We strove to maintain our leading edge in information security to provide the high standard services to our clients. In 2007, our multi-operating center platform proved to be a mature and valuable solution to our clients. Telexpress continued to grow with our multinational clients to provide the full scope services in customer service, operation management and customer experience management in the Greater China area. In 2010, Telexpress is establishing an operation center in the Philippines to provide English market service. We are looking forward to be the No. 1 English CRM BPO provider for China and Taiwan branding companies thru our Manila center. In 2011, Telexpress established an operation center in Nanjing, China. The eCRM innovation R&D center was also established. The same year the Telexpress Knowledge Management or TEKM platform was launched. In 2013, Telexpress established an operation center in Johor Bahru, Malaysia. The Philippines and Malaysia’s Operation Center form together as Telexpress’ South Asia Operation Center, providing clients more comprehensive service in the region of South Asia. In 2015, Telexpress established an operation center in Shenzhen, China. In 2016, Telexpress moved China headquarters to a new office at Jing An district , Shanghai. Also our JB Operation Center is awarded “MSC Malaysia Status” by the Government of Malaysia through the Malaysia Digital Economy Corporation (MDEC) as a leading world-class brand to participate the National ICT development initiative.