Bosch Service Solutions, Inc.  

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BOSCH SERVICE SOLUTIONS, INC. Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center has evolved over the past few decades into a successful international provider of Business Process Outsourcing services. By steadily expanding our areas of expertise, we have transformed ourselves into a leading solution provider across a wide range of different industries. That’s why we decided to change our name to Bosch Service Solutions as of September 1, 2014. We also see this change in name as expressing a promise to our customers that we will constantly strive to exceed their expectations with our innovative, comprehensive service solutions. Our competencies We are a leading international supplier of Business Process Outsourcing solutions for complex, technology-driven services. In addition, we develop, implement, and operate new and innovative business models in cooperation with our clients. Our unique competence profile 360° solution know-how     Bosch global network of 40,000 engineers     More than 10,000 IT experts worldwide     60 business consultants (process redesign, user experience management, business modeling) Powerful implementation     Global network of communication, monitoring, trust, and data centers     Bosch quality standards and quality gates in project management     Highest security and data protection standards Operational excellence     5,000 highly skilled and committed communication and monitoring agents handling over 90 million transactions per year     Capability management and continuous training     State-of-the-art workforce management