Ellora Telecom Philippines, Inc.  

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Our ObjectivesEllora Telecom Philippines, Inc. provides onshore and offshore Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) focused on multi-channel customer support services (inbound & outbound voice, non-voice, marketing and technology). This includes the following verticals: customer service, sales, etention, collections/accounts receivables, technical support, and graphics design.Our GoalEllora Telecom Philippines, Inc. goal is to provide exceptional quality customer experience, cost-effective and efficient method for providing contact center support and technology solutions to our clients.Our Commitment to our ClientsWe assure our clients that our service will not only bring cost-savings for them but it will also show significant process improvement in return.As we position our company to become a key BPO player in the country, we also want to ensure business profitability. We provide cost-effective method while we provide exceptional quality experience to your customers. We offer a wide range of inbound and outbound call center services.Customer ServiceWe create a positive experience to ensure 100% customer satisfaction. Our services help our clients capture growth, taking their business to a whole new level while improving financial performance.SalesWith our top-notch sales team we will help you to increase your revenue be it outbound sales or inbound upselling. We have a good marketing approach based on your business objectives, this way we guaranteed to attract prospective clients that you can convert into sales.RetentionWe understand the importance of keeping your existing customers, to better understand their needs and provide them with it. We can help you strengthen your relationship with your customers and identify their needs.Collection / Account ReceivablesWe have a great team of experienced Collection Agents to get the money you are owed. We do various collection tactics, such as making phone follow-ups and sending out demand letters.Technical SupportWe have a pool of experienced and highly-skilled technical support capable of communicating technical to your customers accurately. From Helpdesk and Ticketing Support, Tier 1 and Tier 2 to Remote Network Support that will allow us to bring about an increase in the quality and performance of your business.Graphics DesignOur team of skilled graphic designers can help by providing thoughtful and effective graphic design solutions for your business. We are proficient at what we do – don’t be surprised if we can complete a design project in a shorter time it would take for your internal team to complete.Research & Survey SupportWe will help you to translate your product into something that will sell to your target market. Getting to know what your customers like and what they need will give you a better understanding of what they want from you.Appointment SettingOur appointment setting services will put your closer in front of the right people to seal the deal. We provide multi-channel lead generation services that are designed to help get you in front of your target prospects.Data Entry / Encoding / Transcription Support ServicesOur highly skilled, well trained team is capable of handling any volume of information with maximum accuracy. We take pride in giving our clients of the highest quality and in a timely manner.