TSA Group  

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TSA is a privately-owned Australian company that has a diverse workforce of more than 1,500 personnel. TSA has operated for over 17 years in the business and the residential sales and service market, providing a range of outsourced Sales, Service and Back of House channels and facilities for major organizations.TSA manages up to 1 million customer contacts, generates up to 50,000 product sales and process & provision in the vicinity of 60,000 customer transactions per month on the back of multi channel customer engagement with pre and post sales support - both Front of House and Back of House.TSA has continued to achieve an outstanding track record in telesales, sales consultancy and face-to-face selling. Our success has been built on these core principles:Customer experience is paramount.Our teams take pride in exceeding the expectations of your customers.We deliver results.All our sales and service personnel benefit from high standard coaching, with quality assurance provided by dedicated support teams and coaching led by team leaders.Your objectives are our objectives.We have built our business on knowing our clients' people, products, services and philosophies. We understand their priorities.You can rely on us.We have invested heavily in technology to deliver seamless performance. All of our centres across Australia have the IT infrastructure to run in an independent or coordinated mode of operation.Our managers lead by example.We have a strong leadership team with over 100 years of combined executive management team experience in Sales and Business Management.