Principal Analyst, Business Continuity & Disaster Recovery

Principal Analyst, Business Continuity & Disaster Recovery

Remote / US shift

Summary Description

The primary purpose of this job is to support the strategy and administration of the Business Continuity Disaster Recovery Program core components: Business Impact Analysis, Application Impact Analysis, Business Contingency Plans, IT Disaster Recovery Program Exercises, and Audits to ensure TTEC’s overall recoverability from disruptions.

Key Essential Responsibilities

Facilitates and coordinates the development of work area (business function) business continuity and (infrastructure/application function) information technology plans for TTEC Corporation.Support the program’s strategic planning, training, drill, and testing processes. Enhance and maintain all templates, plans, reports, training materials, and other documentation. Facilitate simple to complex enterprise-wide exercises and track risks, program gaps and recommended/proposed solutions.  Develop working knowledge of, maintain and enhance the Business/ Application Impact Analysis (BIA/AIA). Facilitate BIA/AIA processes by interviewing senior leaders, developing surveys/questionnaires and writing reports.  Recommend recovery strategies and options and assist with the implementation of recovery solutions and documentation of work area (business function) business continuity plans and (infrastructure/application function) information technology plans.Maintain and enhance all BCDR policies and procedures, and coordinate with functional leaders with ownership of interrelated policies and procedures to ensure consistency. Ensure all information within policies and procedures remain current and relevant.  Develop schedules for training / awareness for business and infrastructure/application functions.  Support the VP, BCDR in the preparation of requested internal audit and regulatory examiner materials and liaise with auditors and examiners as needed. Maintain materials for all related steering committees and management committees.Administer, update, and maintain BCDR Program tools including ability to run standard and custom reports on a regular or ad hoc basis, and make recommendations for additional tools when justified.Team player with strong communications and interpersonal skills.Ability to effectively interface and communicate with all levels within the company. Networks with key contacts outside own area of expertise. May lead or guide others.  Thinks collaboratively, negotiates tactfully and compellingly with people in diverse functional areas. Interprets business issues and recommends best practices.  

Education and Experience

Bachelor’s Degree in emergency management, risk management, business or a related field is required.Minimum of six (6) to eight (8) years of experience in risk, crisis, business continuity, disaster recovery or operations is required.Working knowledge in Microsoft Office suite products, Word, Excel, Power Point, MS Project, and data base recovery tool management. Knowledge of common information security management frameworks, such as NIST CSF, ISO 2201 / 27001, COBIT; and industry specific security management frameworks, such as DFARs and NERC CIP

Licenses and Certifications

DRII Certified Business Continuity Planner is preferred.BCI- MBCI certification is preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. 

Travel

Limited travel to various worksites is required

What You Can Expect 

Dedication to your career growth and professional development  Actively diverse and inclusive culture  Community-minded organization committed to giving back  Global team of curious lifelong learners guided by our company values  

And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay to any third-party agency or company that does not have a signed agreement with TTEC.

#LI-Remote