Facilities Engineer

Job Summary and Mission: 

This job contributes to the success by managing system implementation and quality control for all equipment maintenance and repairs, dealing with outside contractors and service providers. This role also entails enforcing service levels from facilities service providers to ensure the stores maintain its’ first day look. Models and acts in accordance with Starbucks Mission and Values. 

SUMMARY OF KEY RESPONSIBILITIES 

Responsibilities and essential job functions include but are not limited to the following 

Monitor and implement work process and systems pertaining to Facilities section. This is to ensure prompt, accurate and cost-efficient resolution of various store concerns. Identify and facilitate accreditation of new service providers and suppliers. This will include service providers and suppliers’, training initiatives and performance appraisal and feedback done on an annual basis. Handles initial review of contracts, check quality standards and costs, and assess service reports of service providers and suppliers.  Assist in punch out listing for ongoing construction of new and renovation of stores with agreed MEPF standards. Manages capital projects, equipment replacement, minor retrofit and enhancement, and other initiatives. Reviews bids and executes capital projects to completion. Manages regional service providers and vendors for preventive maintenance contracts. Troubleshoots specific technical issues with the vendors. Manages the retail equipment service program. Establishes service level for stores, equipment technicians, contractors and vendors.  Provides reports to stake holders on status of respective capital projects. Arrange documents and file system on a per store and per trade basis both printed and electronic copies to agreed shared folder to ensure accessibility by key stakeholders. Support Organization on various Sustainability programs geared towards reducing our environmental footprint. Render customer service to all customers (Store Partners, Support Center Partners and Patrons) with “customer first” attitude – anticipating their needs to create the “Third PLaxe” environment. Acts with integrity, honesty and knowledge the promote culture, values and mission of Starbucks. 

Summary of Experience 

Construction or related mechanical trade, with experience in managing service 5 years  and maintenance service technicians and contractors Managing computerized maintenance database 5 years Project Management 5 years Retail or restaurant chain operations, manufacturing and building 5 years 

Required Knowledge, Skills and Abilities 

Ability to communicate clearly and concisely, both orally and in writing Negotiation skills Ability to administer contracts Knowledge on electrical, mechanical and plumbing systems both construction and maintenance Knowledge on general construction guidelines and methodology Knowledge of various computer applications, CAD, database management software, MS Project and Visio