PATIENT ACCOUNTING REPRESENTATIVE

Job Summary: The Patient Accounting Rep assists in the management of all patient accounts within the Revenue Cycle process while adhering to set processes and maintaining set productivity and accuracy standards.  Including, but not limited to, accurate, effective, and timely account follow-up and communication with our client’s patients. Maintains data quality and integrity. Carries out all duties while maintaining compliance and confidentiality, promoting the mission and philosophy of the organization, and fostering a professional, positive work environment. Career Band: O1 – Operations·      Entry level job with little or no prior relevant work experience.·      Acquires basic skills to perform routine tasks.·      Work is prescribed and completed with little autonomy.·      Works with either close supervision or under clearly defined procedures.·      Has developed knowledge and skills through formal training or considerable work experience.·      Entry level often for those with work experience in the skill area.·      Works within established procedures with a moderate degree of supervision.·      Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.·      Displays a sense of urgency when completing daily job functions.Supervisory Responsibilities:·      This position holds no supervisory responsibilities.Duties/Responsibilities:·      Review of all patient balances and/or credits·      Identifies and resolves patient billing problems.·      Updates patient demographic information as needed·      Ensures proper payer eligibility is checked.·      Resolves patient complaints in a quick and efficient manner.·      Processes patient payments as received.·      Assists in the timeliness of patient refunds.·      Assists in the timeliness of patient past due balances.·      Works directly with the Advanced Patient Accounting Representative for assigned clients to ensure proper communication and that issues are addressed in a timely manner.·      Stay up to date on current coding requirements.·      Work to set and achieve monthly S.M.A.R.T goals.·      Ensure productivity standards are met.·      Ensure Client KPI’s are met.·      Other duties as assigned. Personal Characteristics impacting performance.1.      Personal Character2.      Verbal/written Communication Skills3.      Focus on Culture.4.      Extreme ownership 5.      Overall Process Focus6.      Metrics Skills7.      System Knowledge8.      Regulatory/Billing Knowledge9.      Customer Focus and Communication10.  Professional Demeanor and Appearance11.  Sense of Urgency12.  Compliance13.  Solution driven. Required Skills/Abilities: ·      Strong communication skills required.·      Strong keyboard skills.·      Performs multiple tasks effectively.·      Excellent organizational skills. Education and Experience:·      High school diploma or equivalent·      At least two years related customer service experience preferred.