Implementation Express (VOIP, UCASS)

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. We have 15-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Global Service and Support (GSS) Team to make sure we stay ahead of the competition.  

Acquire BPO is currently looking for Implementation Express to support RingCentral 

An Implementations Express Agent is responsible for assisting newly signed up customers in configuring basic account and phone systems set-up.  An Implementations Express Agent demonstrates expertise and proficiency in most of the skill sets utilized within the Contact Center.  He/she adheres to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

To succeed in this role you must have experience in:  

Receives transferred calls of newly signed up customers from Sales.Sets expectations that the transaction is not a User Training but a basic account set up only.Walks the customer through the Express Set Up, and probes for other basic account set up needs.Configures basic user set up, such as Call Forwarding, Notifications, Greetings, etc.  Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.Provisions and sets up RC-supported desk phones .Introduces new applications such as  Desk Phones, Mobile App, Desktop App RC Meetings, and Glip by RC.Positions the value of Implementation, and encourages customers to show up on their scheduled Implementation Appointments.Confirms and/or schedules Implementation Appointments.Walks customers through the Community Website and assists them with the sign up process.Updates the Implementation Status, and documents the call in SFDC.Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.

Desire Qualification

College levelAt least 2-3 years of working experience in Technical Support is required for this positionPreferable with experience in chat, handling multiple windows Excellent English communication skillsBasic Knowledge on VOIP, networking, routers and modemsStrong customer service orientationExperience configuring, updating and supporting VOIP solutions in a multi-location environment is a plusAbility to work efficiently in a highly demanding, team-oriented and fast paced environmentNetworking, IT or telecommunications certification is a plusApplicants must be amenable to work at night

 What we offer: 

We offer all the work/life benefits you could ever want, (and none of the micromanagement.) 

Flexible work arrangement (Hyrbid Set Up)Comprehensive HMO package (medical and dental)Personal Time Off LeavesQuarterly Performance BonusEmployee Assistance and Wellness Programs

To know more about the Acquire-RingCentral Manila collaboration, you may visit www.ringcentral.com.ph 

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