PURPOSE
This role is responsible for planning, overseeing, and leading digital transformation projects from ideation through to completion which requires interaction with a range of internal and external stakeholders.
MINIMUM REQUIREMENTS
Education: Minimum Educational
Qualifications for this position
Candidate must possess at least a Bachelor/College degree in any of the following fields:
EngineeringIT or Computer ScienceBusiness or Business AdministrationManagementRelevant Experience:
- 10 or more years of solid work experience related in (Project and Service Management for Call Center Ops and Platforms, especially in handling Self Service Channels like Mobile App, Website, Chatbot)
Business Understanding:
- Experience in leading and managing projects. Must have a keen understanding of project plans and improvements. Must be abreast with technological innovations available in the marketplace.
AREAS OF RESPONSIBILITY
Act as the main Project Manager that will lead in project planning sessions and design risk mitigation plans for Digital Transformation ProjectsCoordinating staff and internal resources.Managing project progress and adapting work as required ensuring projects meet deadlines.Managing relationships with clients and stakeholdersDesigning and signing off on contractsOverseeing all incoming and outgoing project documentationParticipating in the tender process i.e. design, submission, and reviewConducting project reviews and creating detailed reportsOptimizing and improving processes and the overall approach where necessary, a major role in partnering as the main SPOC of CXP for Service Management of existing tools.Securing growth opportunities and initiating new transformational projects and managing large and diverse teams