Roles and Responsibilities:
1. First Line Operations & Maintenance of All Domestic Interconnections
- POIs handled per shift: 73 Local POIs, 22 Toll, 21 SMS, 14 Mobile, 4 IGF
- Initial Fault Isolation & troubleshooting, Resolution of issues and Restoration of circuit outages
- Immediate response, follow up/updates and escalation with the defined SLA's.
2. Regular Quality Audit & health check for Voice Interconnection Trunks. Every 2 hours
- Wireline & Wireless POI/Trunk audit
- Routine test calls
3. Regular Quality Audit & health check for SMS Interconnection links. Every 2 hours
- SMS POIs and Test SMS every 2hrs from 6am - 10am
- Health check for Geoprobe application, disk usage & probes every shift
4. Technical Support for all Interconnection Projects/Activities:
- Transmission Tests, Core Fac & Last Mile
- Switch related activities, SL & Circuit activation, Confidence test, Call thru testing and E1 facility validation
Qualifications:
- With or without experience
- Knowledgable in the use of various computer applications e.g. ms office
- Willing to work on shifting schedule
- ECE graduate, License an advantage