Principal Telecom Engineer (SIP)

Principal Telecom Engineer, IT Voice Engineering, Infrastructure and Operations

Remote / US Shift

TTEC is seeking a Principal Telecom Engineer (SIP) to join our IT team. We’re a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.

Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.

What you’ll be doing: 

Reporting to the Senior Manager of IT Voice Engineering & Infrastructure, this key engineering position is responsible for the engineering, design, deployment, management, and support for the TTEC Engage SIP and Carrier infrastructure.

As a member of the SIP Engineering Team, this individual will directly engineer, deploy, manage, and support Ribbon (aka Sonus) applications and carrier (TDM/SIP) infrastructure.

You will be responsible for:

Validate builds for cost savings and drive circuit/carrier optimization projects to meet cost objectivesNew Client LaunchCarrier to Carrier customer migrationsTechnical leader for incidents, diagnosis and determining the most effective way of resolving outages, supporting L2 associates, cross functional teams, and vendorsLead/Participate in testing new tools and developing operational requirements for monitoringCoordinate testing of installed solution with customer applicationsPerform vendor interaction, service reviews and maintenanceForward thinking in audit and compliance efforts including risk reviewKeep up to date documentation of procedures.Review projects documentation from project delivery teamsDrive automation initiatives for the system maintenance activitiesParticipate in an On-Call Rotation and be ready to support the service during non-business hours

5+ years Core Knowledge, Responsibilities & Professional Competencies in: 

Ribbon Communications (Sonus Networks) products5200/5400 Session Border ControllersPolicy and Translation Services (PSX)Embedded Management Applications (EMA)NetScore or Ribbon ProtectSIP/TDM Carrier Infrastructure: SIP, T1, E1, DS3, ONSProtocols: SIP, H.323, QoS, DHCP, SNMP, SS7, ISUP, ISDN/PRI, Routing (OSPF, BGP, EIGRP)Codecs – G.729, G.711, OPUSTools/Monitoring: Wireshark, NetScore, NetScout, VMWare (VMware ESXi, vSphere, vCenter)

Knowledge Requirement Desirables:

Cloud: Azure, AWSCounterPath (Alianza): BRIA, StrettoCisco: core/edge routing/switching applications/hardware and/or SIP/TDM GatewaysSession Border Controller provisioning and configuringCarrier Translation ServicesAvaya Call Manager, Call Manager Express, Avaya Communication Manager, Avaya Session Manager

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. 

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