Metrics and Reporting Senior Associate - CXLab

Join Us!Join us at the Google Operations Center for the opportunity to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment.As a Metrics and Reporting Senior Associate - CXLab, your responsibilities will be split between the two arms of the Lab: Wave Survey Research and Scaled Qualitative Research. Your work will be instrumental in shaping the satisfaction of advertisers and developing future versions of Google's advertising products and customer experience programsResponsibilitiesExport, process, format and review raw survey data into data tables, via SQL queries, and spreadsheets for analysis, following provided guidelinesPerform descriptive and statistical analysis (e.g., z-tests, ANOVA, etc.) on large quantitative survey datasets using SQL and Google Sheets, including reviewing weighted data for accuracy and consistencyAssist with deck and report creation, including data analysis in SQL/Python, data entry, formatting, editing, and reviewing content for accuracy, consistency, completeness and qualityAssist with Tableau dashboard maintenance Review dashboards to ensure accuracy and consistency of point estimates, statistical testing, charts and graphs against final decks and reportsProgram qualitative interview guides in Qualtrics based on content and quality guidelines, including reviewing, fixing and logging any quality issuesReview programmed Qualtrics questionnaires to ensure Wave surveys are programmed according to quality guidelines on mobile and desktop platformsMinimum QualificationsBachelor’s degree in business, marketing, social science, or other related field1+ year of experience in a primary research type role with statistical analysis (inferential statistics, including confidence intervals, t-tests, z-tests, ANOVA, correlations, etc.) 1+ year experience working with SQL and/or at least one statistical package such as R, Python, SPSS, SAS, etc.Proven analytical and data analysis skills, preferably in a market research setting (e.g., descriptive statistics and inferential statistics, experience creating charts, understanding of data visualizations, and appropriate applications for each, etc)Preferred Qualifications1+ year of experience creating and maintaining dashboards using TableauExcellent organizational and data visualization skills, and the capability to handle multiple projects and multiple stakeholders.Ability to work under pressure with little or no supervisionAbility to identify process and efficiency improvementsBenefitsWe support you with competitive wages and comprehensive health care including medical and dental coverageWe support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimumsWe support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care aboutAt Google Operations Center, we don’t just accept differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.