Emapta is looking for a Sales Support to join our partner’s growing team.
about our Client Partner: Interactive is Australia’s largest privately-owned IT services provider
"We are 600+ innovative and hard-working people, and we keep technology human. We hold your most important data, support your critical devices and secure your systems, allowing you to focus on your business.
100% Australian owned and operated, we provide unrivaled expertise, exceptional service, the highest standards of security and compliance to over 2,000 customers.”
Purpose:
To provide the Business Continuity and Data Centre team support to help deliver excellent service to our customers. Focusing on the customer experience, retention, and growth, by managing all administrative tasks and monthly reporting.
Outcomes / Responsibilities:
1. Sales process management:
Generate sales quotes and orders in Microsoft Dynamics CLM, ensuring all information and sign offs are obtained in line with the SLA;Manage the sales process through to completion, proactively coordinating with Account Executives and other departments (utilising NIDB reports);Create and manage accurate contract records through Dynamics CLMManage sales into Additions database upon receipt of a Finalise Sale request from the Account Executive; within 2 working days, and within 2 hours in the last week of the quarterEnsure that the DCBC Sales Ladder in PowerBI accurately reflects Dynamics CLM sales data, investigate, and reconcile any differencesSave executed documents in accordance with guidelines;Ad-hoc assistance to the Customer Success Manager for admin tasksProvide support to the Account Executives including;• Process attrition cases received from the Customer Success Managers;
• Process credit notes
• Manage changes to existing services in Dynamics CLM
• Provide device listings for customers;
• Assist with contract renewals and other contractual requirements (NDA’s, extensions, etc);
• Assist with the publishing of proposal documentation, formatting, presentation, etc.
• Ensure customer information is correct and up to date on our systems
• Microsoft Dynamics updates as required
Data Centre support:Ensure each customer has confirmed the most recent authorization list is true and correct.Ensure all paperwork has been provided and completed in the event of a disasterAssist with monthly customer reportingAdministration and reporting
Prepare weekly meeting agenda for the DCBC Sales team, producing reports on sales figures, leads, opportunities and other data as requiredEnsure customer access restrictions/approvals are updated in Microsoft Dynamics within 24 hours of the request being received.Experience / Skills / Knowledge:
Has been in a sales support for 2 +yrs for a sales teamHas worked with either MS Dynamics or Salesforce CRMStrong experience with data and process management;Experience working in a high pressurized business development environment;Strong administration experience;Solid systems experience, including Microsoft Office SuitePersonal Attributes
Exceptional quality of work, particularly attention to detail and accuracy;An outstanding service philosophy;Enthusiasm and passion for our business and customers – a genuine “care” factor;Strong written and oral communication skills;Ability to manage expectations, priorities and workload, escalating where required;Ability to work both independently as well as in a team orientated environment;Ability to manage time effectively in a high pace environment;Adaptable to changing and shifting priorities;Solid problem solving skillsWhat is in store for you?
Above-average industry-standard compensation package5-day work weekAccess to top-of-the-line facilities and technologies; temporary work-from-home arrangement20 leave credits consumed at your discretion with up to 5 days commutable to cashDay 1 HMO plus 1 free dependent upon regularizationExposure to world-class and high-level foreign clients and partnersEmployee engagement activities