Underwriting Team Manager

Lendi Group is Australia's #1 online home loan business and we are building a technology-enabled platform to take the hard work out of home loans.

We are passionate about how technology can revolutionise our industry and solve a key pain point in peoples' lives.

about the role and team:

The Client Solutions Team Manager team plays a pivotal role within Lendi’s Customer and Sales function, which comprises the Submission, Assessment and Settlement groups. We are looking for someone with industry experience to join our expanding leadership team. Lendi has been overwhelmed with customer demand this year and we are always looking for great leaders to join the team and help us keep up with our customers.

Reporting to the Head of Client Solutions, you will be assisting the CS teams who provide loan processing, compliance and 'back of house' support to our rapidly-growing national teams of Brokers and CS, this fast-paced and varied role will see you accountable for (but not limited to):

Responsibilities:

Management of Pre and Post Submission Loan Applications and Client ExpectationsWork closely with Client Solutions senior management to provide strategic and performance support, in line with OKRs of the businessManaging of CS teams who are liaising with customers, lenders and the relevant teams in the customer function to ensure that loan applications are submitted, approved and settled timelyIdentify and implement process improvementsCoach and mentor to drive performance

Qualifications:

Experience relevant to the role is preferred with a strong understanding and previous exposure to the Australian mortgage marketAt least 5 to 10 years of Australian Mortgage experience with extensive experience in a customer facing roleAt least has 2 years of previous management and leadership experienceExcellent problem solving skills and the ability to work effectively under pressureMust have extension lending/broker/finance support experience, preferably in credit assessment with exposure to entire application processes from submission to settlementBusiness/Commerce/Finance degree or diploma preferred but not essentialSelf-motivated with a desire to exceed expectationsAbility to handle multiple tasks at once, delegate and prioritise as appropriate, based on the situationA high degree of competency in computer and web applicationsExcellent written, oral and interpersonal communication skills; including a strong and fluent command of EnglishAbility to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment.Exemplary stakeholder engagement skills. Excellent time management and prioritisation skills, with the ability to think and act swiftly and proactively.

What's in store for you at Lendi?

Flexi-first where you can choose where you want to work (WFH set-up and the likes)HMO for you & 1 free dependentHealth & well-being programsGenerous amount of leaves (total of 30 leaves - 25 VLs & 5 SLs)Extra leave credits when you will get vaccinatedExtra allowances will be given for WFH set-up such as internet subsidyLife insurance effective on Day 1Fixed weekends off! (Mondays to Fridays only - Dayshift)Uncapped earnings based on achieving targets (commissions)Competitive performance incentivesAccess to training and opportunities for career progressionFun & exciting monthly social clubs - at the moment done virtuallyGovernment mandated benefits are provided - SSS, Philhealth, & Pag-ibig.

    & many more!

How to Flexi-first:

You must have a stable fixed internet connection (minimum 20mbps)An ample working space with an office table & chair is also required.Lendi will provide you with your equipment such as a laptop, extra monitor, mouse, keyboard, headset, & laptop riser.

If this sounds like something you would like to explore, please send your resume and a cover letter detailing your relevant experience and what separates you from your peers.

Please complete the resume upload & your application in Trakstar.