Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
You deliver detailed continuous business and customer analysis and insight with a focus on driving best practice through simplification, efficiency, consistency by aligning common outputs across accounts.
How you will contribute
You will:
Provide support and training to enable effective use of sales systems.Maintain and optimize systems for sales (including functionalities for customer management, tour planning, promotion planning, listing maintenance, shelf audit and reporting).Provide support to users with specific technical problems in cooperation with IT service providers.Drive continuous improvement of existing software and automation of new processes.What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Relevant experience in IT and salesKnowledge of sales processes and systemsFacilitation skills to demonstrate use and functionality of sales systemsProblem-solving skills1. Process management and continuous improvement
•Assess and analyze processes, data points, and controls to determine sub-optimal performance, communicate findings clearly and effectively and make recommendations for improvement. Manage the following existing sales operations processes including but not limited to OSA, SFA, DMS, Suggested Orders, Accenture Newspage
2. Leveraging Technology
•Need Gap Analysis: Be on constant lookout for business needs and work on the end to end solution of the same. This involves Requirement gathering, functional specification document preparation, vendor selection, development, execution and deployment.
•Projects: Liaison with both internal and external IT team to provide best possible solution to business requirements. Major objective is to become the voice of the business to ensure correct requirements are understood by the solution provider
3. Automation Support
•Deployment team: Handle a vendor provided team of Implementers and enable them to deploy the new developments in the most efficient manner.
•Support Tools: Manage the existing ticketing system and ensure optimum service level
Business Unit Summary
Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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