Manager, Continuous Improvement - Night Shift

ConTINUOUS IMPROVEMENT MANAGER (Strategy and Automation)

Key Responsibilities:

Strategic Continuous Improvement

Plan and implement quality management system in order to ensure consistent deployment in all areas of Operations and support functionsGuide, direct, maintain and monitor all activities associated with the successful application of Continuous Improvement. Set CI target goals and manage the Process Re-engineering/Lean Sigma strategy to enable operational efficiencies and business outcomes.

Process Institutionalization

Define procedures and manage internal / external audits and assessments to maintain compliance to QMS - including framework updates, training and issue resolution. Provide training on new framework for effective deploymentTransform the organization from focus on conventional quality assessment to focused on best-in-class prevention.

Process Excellence

Deploy quality plan at the Business level in conjunction with the Operations Leader group to provide overall quality leadership to the site.Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in business processes.

Stakeholder Management

Clearly and succinctly articulate site performance and any remediation plans at an executive levelDevelop a trusted advisor relationship with various leadership groups from operations delivery, and governance, in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results

Talent Management

Exhibit strong people leadership and drive team performance, succession planning, and career development. Champion team synergy and engagement. Ability to motivate, counsel, and constructively deal with people at all levelsConduct resource planning exercise for CI function. Plan and implement CI related training programs, reward and recognition programs. Communicates with the team on the career paths in order to ensure that the employees are totally engaged

Process Management

Define framework for implementing segment specific CI plans (including transactional level quality checks). Ensure application of quality management practices relevant to the context of the businessesAnalyze operational data from different source and interact with senior management of the business unit in order to create digital transformation plans and drive the change.Coordinate a team of cross functional partners responsible for driving improvement in an assigned area

Branding

Participate in internal/external forums to represent CI team, publish white-papers in order to establish thought leadershipEstablish CI as an aspirational career path for CHIP employees

Preferred Attributes:

Demonstrated ability to perform well in a highly dynamic, rapidly changing environmentFlexible, adaptable, proactive and self-motivatedAbility to think laterally, multi task and work well under pressure, to identify issues and work to resolve them in partnership with business leaders

Minimum Qualifications:

12+ years of experience in BPO, Shared Services related to Quality, CI, Op Excellence functions.Operations Management, Quality/CI Program management, communication, stakeholder management, negotiating and influencing experience with a track record of achieving engagement from cross-functional stakeholdersOutsourcing experience and knowledge of Healthcare and or Distribution industry domainsExperience with large scale operations working across or coordinating with multiple domains and business unitsMinimum of 2 years experience leading a team of tenured Continuous Improvement ConsultantsExperience working as part of a global, cross-functional team and working with all levelsWilling to work US hoursWilling to work onsite (BGC)

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.