₱ 26000-33000 PHP / Monthly
POSITION TITLE: CUSTOMER SOLUTIONS OFFICER (CSO)
RESPONSIBILITIES:
• Provides world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience
• Handles customer service related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.
• Ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Identifies and fulfills the clients’ necessities by providing an exceptional client experience
BENEFITS OF WORKING IN CITI
We offer a competitive salary package of 26-33K and other great benefits including:
• HMO Health Insurance from day 1 for you and your unlimited qualified dependents
• Life Insurance from day 1
• Tuition Reimbursement
• Retirement Plan
• Staff Loan
• Bereavement Assistance
• Growth and promotion from within
CAREER GROWTH:
• Citi Philippines will continue to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza
• Be part of our pioneer or fast-growing teams of Customer Service Officers
• In CBPS, there are team leaders, managers, operations heads who started as CSOs and were trained and developed from within Enjoy talent development programs that can make you part of the future leaders of Citi
REQUIREMENTS:
• Must have at least 6 months experience in an international BPO / call center role
• Fluent in English and the ability to communicate daily with clients in English
• Amenable working on shifting schedule, holidays, weekends & extended work hours
• Amenable to working in BGC, Taguig
• Applicants should be Filipino citizens or hold relevant residence status
CBPS MAY ASSIGN CANDIDATES TO DIFFERENT BUSINESSES baseD ON CANDIDATE PROFILES, AVAILABLE OPENINGS & BUSINESS NEEDS. APPLICANTS MUST BE WILLING TO WORK IN BonIFACIO GLOBAL CITY.
*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.