Branch Operations Officer (Lipa, Batangas)

The Role

As a Branch Operations Officer, you will act as a universal operations support officer of the branches within the area. You will act as a manpower pool in filling in temporary vacancies of officers in branches and providing quality service to the clients. You will perform spot-checking on Cash in Vault (CIV), ATM, Teller’s Checks, and Other Cash Items (COCI) & Numbered forms for Lean Branches.

How you will contribute

Performs as a reliever of Branch Channel Manager (BCM), Branch Service Officer (BSO), Customer Advisor (CA), or Teller in service operations, credit and control, financials and administrative, branch support, compliance and control, sales and marketing to ensure prompt and efficient service delivery in compliance with service standards of the BankConducts spot-checking on lean branches, surprise count of CIV, ATM-CIV, and Teller’s Cash & COCI, and monthly count of accountable forms to ensure compliance and adherence to prescribed policies and procedures, internal controls, regulatory provisions of government and private agenciesMonitors overall day-to-day operations following policies and procedures to ensure that no operational lapses/exceptions in any branch

What we’re looking for

Graduate of any Bachelor’s Degree courseMust have a minimum of 2-3 years of branch banking operationsShould have in-depth knowledge of overall branch operations as well as the Bank’s policies and proceduresShould possess strong risk management skills and good customer orientationMust exercise good judgment, good interpersonal and human relation skills, selling and negotiation skills, and problem-solving skills