Accounts Receivable - Collection (B2B/OTC Process)

Job Summary:The Accounts Receivable Specialist (AR Specialist) collects outstanding accounts receivable by communicating with clients to resolve issues. The AR Specialist is responsible for all aspects of collections, identifying customer billing issues, and will be accountable for reducing the accounts receivable delinquency of assigned accounts.  The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.Role / Responsibilities:Contacts customer via calls, and send out emails to follow up Past Due accounts in the assigned portfolio.Ensures timely collections to include escalation, managing customer relationships, and account research.Forwards any accompanying offsets/adjustments to appropriate .Research disputed delinquent account balances. Looks for the best solution in order to facilitate early payments.Recommends accounts that need escalated collection effort.Recommends accounts for 3rd Party Collections.Answer inbound calls timely.Independently analyze each assigned account and execute a plan for collection and reconciliation appropriately.Requires discussions with the product if a payment arrangement is requested.Payment reconciliation.Accountable for all aspects of contacting clients, and account, reconciliation including billing research, credit request submission, and cash application analysis.Interacts frequently with inter-departmental associates for the purpose of resolving outstanding issues.Will determine which accounts to put on hold due to non-payment.closely with the Management team to maximize collections and provide weekly reports Interpret and understand contract terms to maximize collections.Perform related duties and special projects as assigned.Update weekly reports to provide account updates.Adheres to the division of support’s defined metrics.Portfolio Size Assignment: Minimum $1,000,000 and approximately 600 accounts.Required Skills / Knowledge / Experience:Minimum of 2 experience in Business-to-Business Accounts Receivable Collections required.Strong knowledge of collection processes and AR Policies Procedures.Excellent Customer Service Skills.Research and reconciliation skills required.Excellent negotiation and customer service skills required.Average proficiency with MS Excel and Microsoft Office Suite required.Excellent verbal and written communication skills.Strong attention to detail and excellent follow-up skills required.Ability to prioritize and manage multiple tasks.Must be able to well with individuals at all levels inside and outside of the organization.Self-Starter with the ability to with minimal supervision.Flexible to overtime as required.Willing to in night shiTO KNOW MORE, please copy this link https://bit.ly/3witY8H and paste it to your browser to direct your application through our Applicant Tracking System.TO FAST-TRACK YOUR APPLICATION, you may book/schedule your interview with the Talent Acquisition Team through this link once your information has been successfully entered: https://bit.ly/3Ao8p5O