This position provides direct support to the Sales and Client Management organizations on order-related matters, business policy, and processes. The Sales Operations Specialist serves as a primary resource for order-writing procedures, content/product offerings, business policies, order processing steps, promotions, incentives, and assists in problem-solving all pre-sale issues.
about the role:
• Responds to Sales and Client Management questions via inbound phone, email, and chat requests.
• Consults with Sales and Sales Leadership to resolve problems and interprets information/policies and procedures.
• Supports outward-facing commercial policy decisions and advocates for inward-facing queries.
• Balances the needs of Thomson Reuters, Sales and Client Management teams, and end consumers.
• Responsible for troubleshooting Account Receivable (AR) issues. Engage Reps as needed for outstanding AR issues.
• Supports one or more business channels, within a pool of Sales Operations Specialists
• Acts as a liaison between Sales/Client Management and all internal departments
• Proactively builds cross-functional relationships to promote smooth business operations
• Mitigates stressful contacts in a professional manner
about you:
• Confident, professional, customer-oriented phone presence required
• Strong communication skills (written, oral, presentation)
• Proven ability to take on multiple requests/projects concurrently and see them to successful completion
• Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve routine and unique user issues
• High degree of professionalism, able to competently address both senior leadership and entry-level user requests
• Organizational and prioritization skills with attention to detail
• Thrives in a high-volume, dynamic, and fast-paced work environment
• Ability to troubleshoot with limited information and make appropriate decisions based on knowledge of business objectives
• Comprehensive knowledge of Thomson Reuters products and business processes
• Bachelor's degree required, Business, Finance, or other relevant major a plus; knowledge of legal industry is also a plus
• Able and willing to work on the following timezones: 9am-5pm UK, 7am-6pm Central US( HYBRID SET UP)
What’s in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
• Hybrid Work Model: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote until further notice. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.