Airline Ticketing Agent

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.Position Summary:Position requires a high level of multitasking and the ability to change direction instantly.  Individual must possess a “can do” attitude under any given situation supporting the workforce and logistics requirement of the fleet operations.Essential Duties and Responsibilities:Processes each Passenger Name Record (PNR) within the guidelines provided in SQM for ticketing and quality, balancing cost-effective travel itinerary and satisfactory routingResponsible for fulfilling all crewmembers’ travel requests using the Global Distribution System (GDS) in place (ie. Sabre) arising from the E-1 systemCoordinate arrangements for hotel and transportation bookings through contracted hotels, GDS or other methods as needed to meet the service levelEnsures that all crew travel emergencies within six days are attended - including but not limited to travel reprinting of letter of employment (LOE), updating of E1 record, re-scheduling of crew members to meet vessel at very next port of call, etcAssess financial implication of decisions that has to be carried out to resolve emergency travel situationsQualifications, Knowledge, and Skills:4-year degree from an accredited college/university in a related fieldAt least 1 year of previous related professional level experience in one or more of the following functions:  workforce scheduling, succession planning, recruiting and/or logistics servicesAbility to analyze cost impact for travel needs associated with the movement of personnel within the fleetResponsible for ensuring best booking practices so to manage the Travel Budgets of shipboard and shore sideWorking knowledge of general/organizational shipboard functions and concepts Knowledge of world geography and time differencesA relevant work experience as International Travel Agentmatic situation and create a resolution based on planning and reasoning. Use logic, judgment, and data to drive decisionsRequires expertise in a GDS system, preferably SabreKnowledge and understanding of airline contracts and faresIt is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.