Customer Service Representative - Eastwood, QC

Position Title: Member Services and Operations Associate

Company Description:

The Company is a technology-assisted EV mobility company that creates an entirely new way to bring short and long term vehicle rental to life long customers. Our model operates under higher margins while also increasing overall customer satisfaction and retention.

Job Description:

Understand customers’ inquiries or complaints and deal effectively.Handling incoming inquiries from Members regarding a variety of requests.Create, manage and resolve claims and any repairs needed for vehicles at repair facilities and insurance companies. Assisting members with any technical issues related to website or products and escalate issues to as necessary.Identifying, researching, and resolving customer issues using all available resources.Consistently meeting established performance and quality standards.Maintenance of thorough knowledge of systems so that information can be researched, and proper information is given to members.

Qualifications:

At least 1 year of experience in the BPO IndustryExperience in handling voice accountAt least 2nd year College levelMust be amenable to work in Eastwood, QC - onsite and Shifting Schedule