Collections & Payment Officer

about the client:

The client is a leading Australian FinTech disruptor on course to become the #1 challenger to the major banks. With a focus on innovation, we fund Australians’ ambitions with market-leading speed and seamless customer experiences. Leveraging AI and advanced, cloud-based technology, we offer highly  automated credit products across personal, auto and real estate finance. 

Our core brands reflect digital-first experiences that meet, and exceed, the expectations of ‘Generation Now’. Our culture is young, fresh, energetic and we continually challenge the status quo… we’re nothing like your traditional finance institution. 

Our innovative products include personal loans, secured automotive loans, a credit card, real-estate vendor BNPL, a credit score app, and two banks’ accounts for saving and spending. Our products are distributed both direct to consumers as well through partners such as brokers, agencies and dealerships. 

In 2022 ,we started heavily investing in the brand with the ambition be a household name in the near future. 

What we are looking for:

We currently have several openings to join our collections/ payments team in our Ortigas office. We’re looking for high performing Collections & Payments Officers that have a background in customer service.  These roles cover inbound and outbound calls, emails and text messages to service our Australian customers. This position is a day shift role and weekend work will be required every fortnight.

Responsibilities for these positions include:

Managing inbound and outbound callsResolving customer enquiries and issues around collections and paymentsUpdating our systems and databaseMaintaining an up-to-date knowledge of existing productsUpdating the knowledge base with newly identified solutions

To be successful in this role you must have the following:

Experience working in a call center environment or similarExcellent communication skills/ phone manner and ability to interact with external customers and internal partnersPrevious experience in financial services would be highly regardedBeing proactive with high levels of energy and integrityGood negotiation skillsExcellent interpersonal skills with the ability to quickly build rapportHighly developed organisational skills and attention to detail

We value:

Strong teamwork skills, with the ability to collaborate within and across teams and functions.Ability to think creatively and problem solve when faced with new challenges.Ability to work independently & self-motivated.Strong time management skills with the ability to deliver quality work in an efficient manner.Ability to adapt to evolving priorities and deadlines and manage multiple projects at one time.

What’s in it for you:

We believe in rewarding hard work. When the business is winning, so are you and we’re always investing in our employees to lead new projects and develop people’s careers. We have quarterly awards, events, bonuses and more.

We are an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.