Analyst or Sr Analyst, Disputes Resolution

Who we are:

Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.

As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.

Why Join Us?

Meaningful and Fulfilling WorkPeople-focused ValuesGlobal Talent CenterRecharge Your Potential

Responsibilities:

Timely act upon the resolution of identified customer disputes by working with external and internal parties, leading the resolution efforts and preparing the analysis when needed (or required)Re-start efforts on collections that are outside the typical cases and have been set aside by collectorsSupport the activity of the collectors – create analysis, provide guidance, direction on next steps and issue resolutionIdentifies customer (internal/external) & stakeholders needs through communication and probingCreate solutions to customer & stakeholder problems or issues. Provide sound recommendations to their queriesIdentifies recurring problems areas and sources, and offer possible solutions and escalates to Accounts Receivable line leaders/seniors when necessaryCompletes personal individual development plan and implements agreed training/development activitiesActively participates in team activities and initiativesFulfil other reasonable duties and projects as required

Requirements:

Strong communication and interpersonal skills2-3 years work experience in Accounts Receivable, with exposure to at least 1-2years in Dispute ManagementFor Sr Analyst, 3-5 years work experience in Collections or Accounts Receivables (business to business) for a North America or a Global Company, or combined with Customer Service experience supporting N.A. CustomersProven analytical and have strong eye for details, essential in Problem Solving (dispute resolution)Must have positive attitude and focus on customer-service.Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressureHighly trainable in use of MS Office Software – Word, Excel, PowerPoint, Power BI- is a plusHighly trainable and adaptable in learning the use of various business tools essential in investigating of disputes, like Oracle (EBS, DONNA), CPQ, Partnerweb, LES/SMS, etc…Ability to set priorities/initiatives to complete daily workAbility to handle large volume of email communications and phone calls.