• Schedules work to guarantee exact phone coverage; monitors priority of calls and changes escalated calls to assure resolution to difficulties.
• Prepares customary reviews to track workload, , response time and quality of input.
• Assists in preparing and putting into action department goals and makes recommendations to management to improve productivity
• Picks up telephone enquiries and gives critical information/ instruction to consumers.
• inspects mail, fax and internet mail to deliver client support.
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