Credit Control Agent and Client Services Agent

Mainly focusing on cash collections for Philippine Region by processing paymentsKnowledge of Credit and Collection with Good Communication skills and Analytical skillsProvide accurate and timely cash in reportsMulti-tasking between voice and non-voice activitiesIndependently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customer's needsAnalysis of reports including updates for Philippine event/s, telesale sale of payments, bookings, notes in SalesForce SystemAchieving required collections target and KPI’s according to the standards made known to you in writingStrictly follow Cash collections and cash handling policiesHandling office offsite events such as LFX induction, free seminar events as neededHandle customer complaints, payment cancellations and provide resolution for escalated callsAssist basic technical support for customers regarding Trading System, Graduate websiteComplete welcome calls to all new clients within twenty four (24) hoursNeed to have sound customer service skills and soft skills with their prime focus being on customer satisfactionKeep oneself and ensures one's team is updated, aware of, and complaint to all Company

policies and procedures which include Information Security Management Systems

Ensure that all company information which includes customer information are kept

confidential and secured

Ensure you are immaculately presented in business attire “dressed for wealth” at all times

by ensuring a well-groomed appearance at all time

You must have strong multitasking ability, attention to detail and diary managementResponsible for proactively sending correspondence via SMS and emails to clientsShould meet minimum of 70% show up rate from assigned Learn Forex Course attendanceMust work a minimum of 8 hours per day;Perform all other tasks as may be assigned which are related to all the foregoing.-