Area：ilo - ilo Iloilo City
Industry Category：Sciences
Position：Actuarial / Statistics
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level：Open to all levels
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
The Real-Time Analyst is a workforce management role that is responsible for intraday performance management to ensure that schedules are respected; service level target met; occupancy and utilization achievement; optimize staffing levels and align to current call volume and pattern. She/He is also responsible for assigning emails/social media to agents and ensuring that it’s being handled within the agreed threshold.
Qualifications:
2 years’ experience working as an RTA in a BPO settingKnows advanced concepts in real-time management as well as advanced knowledge in ExcelMust be at least college level.