CB - Business Transformation and Data Analytics Manager

Team Overview

The Business Transformation team’s focus is on supporting the Middle Office Client Service Organization on how we drive change within the business. We build value in the organization by supporting multiple tactical and strategic initiatives across the Commercial Banking landscape around Digital Adoption, Unified Desktop, Intelligent Automation Solutions, Inquiry Reduction and Product Support through process improvement disciplines.

Role Summary

As the Business Transformation & Data Analytics Manager, your day-to-day role will be focusing on supporting our inquiry reduction efforts across Middle Office. You will partner globally across multiple lines of business and work to expand our efforts on how to innovate and support our stakeholder needs. You will also manage a team of senior associates with a focus on data analytics and the reduction of volumes and inquiries that come in from various channels. This role is heavily invested as a support role in our case management and line of business client data analysis pillar of Business Transformation and will continue to evolve as business needs grow.

The responsibilities for the Business Transformation & Data Analytics Manager will include:

Direct partnership with Client Service Middle Office Leadership and cross-aligned business function leads to understand and execute on large-scale inquiry reduction effortsLarge-scale data analysis and data science review of client habits, client tracking and future-state mapping with a focus towards client service behavior changesManagement of the inquiry reduction transformation team located in ManilaInnovation mindset on continued development of client behaviorsCulture carrier of transformation at the site and global levelUnderstanding controls and governance structure to review strategic and risk-appropriate solutionsData Storytelling and VisualizationDesign thinking model of how we approach new solutions to core issues around client inquires

Decision Making and Problem Solving:

Problem Solving: Developing innovative solutions to problems.Researching: Research and benchmark to best business practices, providing process improvement recommendations and manage stakeholders

Client Centric

Ability to work independently and in a team environment to maximize productivity in the most efficient mannerBuild and strengthen in-depth relationships with internal clients and foster new relationships to enable better partnership across the technology landscape

Qualifications:

Excellent communication skills both written and verbalRelentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledgeHighly organized with ability to manage competing prioritiesDemonstrated, consistent professional presence with the ability to adapt to evolving needs and situationsAbility to work independently and know when to escalate complex and unusual issuesProblem solving skills with strong attention to detailStrong analytical and verbal and written communication skillsCommercial Mindset

Skills required to succeed in this role

Strong Relationship Management skillsData AnalyticsAdvanced CommunicationChange ManagementTactical and Strategic ExecutionExceptionally OrganizedBachelor’s degree preferred & / or 10+ years of equivalent work experience-