Registry Consultant

This position is responsible for aiding Bridal Registry and coordinating bridal store events/activities and delivering a high level of customer service by targeting customers’ lifestyles and building quality registrations and store events that result in growth and increased sales.A. REGISTRATION AND GIFT SELECTION·        Guides customers through the registration process and orients, clients, on services and facilities available at Rustan’s Weddings and Beyond·        Consults with customers to determine objectives, requirements, themes, and other preferences.·        Conducts store-tour with the customer/s to showcase available products/gift items.·        Provides consultation in item selection for the registry.·        Performs selling of gift certificates as an additional gift option.·        Updates customer preferences listing and coordinates the sale of an item to ensure no duplication of selected/ purchased gift items.·        Identifies and communicates best sellers and key items to ensure availability of merchandise assortment.B. BRIDAL STORE EVENTS & PROMO·        Supports in the planning and dissemination of ongoing bridal store events and activities.·        Conducts telemarketing to existing and prospective customers for incoming company events, promotions, and activities. C. GIFT DELIVERY·        Monitors gift delivery specifications and schedule to ensure accurate and timely delivery of items.·        Attends gift delivery follow-up and other inquiries. D. CUSTOMER SERVICE·        Responds to customer inquiries.·        Handles and resolves customer issues.·        Assists and accompany customers in payment of gift items and gift-wrapping section. E. GIFT RETURNS/EXCHANGE·        Accommodates customers with gift items for return or exchange.·        Verifies purchase and details of customer transaction/purchases.·        Provides information such as policies and procedures for gift returns/exchange.·        Checks stock availability of items F. COORDINATION·        Coordinates directly with gift wrapping counter and receiving department regarding all gift delivery specifications (e.g. location) and schedules.·        Coordinates with concierge personnel regarding Gift Certificate purchases and issuance and to Sales Associate for gift payments.·        Coordinates with other branches with regard to customer and registry updates.·        Reminds customers of reservations and scheduled store tours.Job Requirements· Candidate must possess at least Bachelor's/College Degree in any field.Preferably with related work experienceMust have good oral and communication skillsGood understanding of retail industry businessFresh Graduates are encouraged to apply