TeleSales Manager

I. JOB SUMMARY:

TeleSales Manager reports to the Deputy Chief Commercial Officer. The TeleSales Manager is tasked to supervise day to day activities of the TeleSales Personnel, monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. In charge of monitoring daily activity, measures team performance; communicates goals and quotas to the team; and encourages TeleSales Personnel as they work toward reaching their goals and quotas.

II. DUTIES AND RESPONSIBILITIES

Sales Volume Delivery

Monitoring daily phone calls.Training of newly deployed TeleSales Personnel (TSP)Delivery of Sales Volume target assigned to the team weekly and monthly.

Quality Portfolio Maintenance

Monitoring and keeping Quality of Portfolio of his team, in check by regular updates and training of fraud detection and quality client selection.In charge of taking the extra mile to contact the clients to reminding them of their obligation towards the company.

Sales Point Maintenance

Activating TeleSales Personnel and keeping a minimum number of calls and sales volume weekly and monthlyImplement sales strategies to improve performance

Daily Management

In-charge of monitoring the day-to-day activities of TeleSales Personnel, this includes setting number of calls daily, ability to multitask and strong organizational skills.

Obliged to support TeleSales Personnel in the sales process, knowledge of product and contacting of leads.

Recruitment

In-charge of first line recruitment of TeleSales Personnel to be deployed under his team.

Adaptation

Responsible for the adaptation process such as sales process, documents handling and collection activity.

document Handling

Ensuring that all company documents are secured and sent to Head Quarters every after clearing period.Clearing Periods: 15th – 16th day of the month 30th – 1st day of the month

Reporting

Preparation of weekly and monthly Unit Reports to be submitted to the Deputy Chief Commercial OfficerWeekly ReportTeleSales Personnel evaluationTeleSales Personnel ReportMonthly Report ◦ Overall Team Sales ReportMonthly Sales Improvement PlanSales Volume DeliveryPortfolio Quality MaintenanceTeleSales Personnel Recruitment Plan

Perform other tasks assigned from time to time

III. REQUIRED SKILLS AND COMPETENCE

Experience and Expertise

Successfully completed a Bachelor’s degree in Business Administration or equivalent.Advanced knowledge on MS Office Word, Excel, Powerpoint or Linux equivalent.College level or College graduateGood oral and written communicationBPO managerial experience is an advantage

Personal Characteristics

Organizational and communication skillsAssertiveness and proactive approachCarefulness, precision, methodical approachIndependence, self-starter attitudeAnalytical thinking, ability to see an overall picture, search for context, to see links and impacts on others & CompanyHigh moral values, internal ethical codeHigh credibilityAbility to identify the risks within the Company, suggestion of measures to minimize them and ability to proactively propose and enforce preventive measures