Area：All Cities
Industry Category：Services
Position：Customer Service
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level：Open to all levels
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
As a Support Analyst, you will be responsible for providing quality accounting software support to clients using Deltek products. Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the Internet. Work activity involves assessing the nature of customer problems and resolving most support issues. For the most complex issues, the customer is escalated to an appropriate Support Analyst. Deltek’ s work environment is challenging, innovative, and fun.
Qualifications :
At least 2+ years customer service or software support experience in a BPO or Shared Service OrganizationCandidate must possess at least a Bachelor’s Degree in Accounting or related field, with minimum 2 years accounting experienceSuccessful history working in a team environmentMust possess excellent rapport, written and verbal English communicationMust have strong analytical and problem-solving skills and able to multitask in a fast-paced environmentMust have the ability to work independently and be self-motivatedMust be proficient in Microsoft Office applicationsMust be willing to work permanent night shift in the Makati office