Pasay | Get 1K worth of gift check | Retail Chat Customer Service Specialist

At TTEC, we’re all about the Human Experience. Elevated. As a site-based Chat Customer Service Representative in Pasay, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at Ground Floor, Five Ecom Center, Palm Coast Dr., MOA Complex, Pasay City

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues either thru voice or non-voice interactions which includes but not limited to inbound and outbound calling such as chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

Answer incoming communications from customersConnect and resolve issues with customers using voice or non-voice platforms

What You Bring to the Role

Open to all High School and Senior High School graduates with at least 1 year of customer service experience handling voice and non-voice platformsGreat verbal communication and business writing skillsAble to type a minimum of 35 words per minuteShould have excellent critical thinking and active listening skillsYou lead by example and work with your team to contribute to the overall success of your client programIdeally, a goal-oriented person who has an innovative mindset with a strong desire to promote green initiatives

What You Can Expect

onsite work arrangementKnowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring mindsAnd yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:Company-sponsored HMO with Health & Wellness programs for you and your familyEducational assistance through tuition reimbursement

Your Health Matters (requirements for hired applicants)

All identified candidates need to secure a work and health permit prior to the start dateCandidates should always have one valid ID and Covid-19 vaccination card available.

A Bit More about Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.