Customer Service Associate (Healthcare Account)

Job Details:

Leading provider of technology-enabled revenue cycle management servicesUS Healthcare AccountNight Shift ScheduleVoice-based operations

Benefits:

Pioneer Account1-day hiringDay 1 HMOCompetitive SalaryPaid Training

Responsibilities:

First point of contact interacting with patients over the phone; Handles a high volume of incoming callsSchedules patient visits and procedures for multiple hospitals and outpatient centers which involves coordinating and adhering to many departments and their clinical protocolsResponds to questions and concerns and directs them to appropriate location or departmentProvides on-going communication with clinical staff regarding real-time patient statusCollaborates with medical staff and their associates to optimize efficiency and effectiveness in schedulingMultitasks between several different technology systems to complete functionsCollects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible partiesProvides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocolsInforms patients of possible co-pays and deductibles needs to be paid at the time of serviceReviews and analyzes financial information from the registration system and communicates information to the patient and business officeCommunicates effectively with physicians and physician staff, ancillary departments, nursing units and patients

Requirements:

At least 6 months of CSR experience in a BPO setup handling healthcare accountMust be a College GraduateGood communication skillsWilling to work on night shift scheduleAmenable to work in Taguig

The interviews will be done remotely through a one-day hiring process.