Customer Service Representative ( Inbound Voice )

Job Requirements:

Manage a high volume of inbound/outbound phone and email contacts from both current and prospective customers who are calling to receive quotes for new charters or ask questions about upcoming chartersEasily navigate through multiple systems and websitesUsing basic sales techniques, understanding customer’s needs to receive all required information needed to develop quote, upsell on every interaction to increase the value of the order, or identify other sales opportunities within ABC Companyonce information has been received from customer, develop the quote which will need to include any local requirements, consideration for any applicable ancillary fees, and mapping out tripEnters and sends booking invitations to locations with available capacity (via phone, Sharepoint or Outlook depending on appointment urgency)All other duties assigned