The Client Operations Representative Level 1 will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE).
This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information.
What will you do at Insight:
• Research technical information on product requests and ensure access to procurement.
• Responsible for correct and accurate order processing.
• Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.
• Research technical information on product requests and ensure access to procurement.
• Ensure special bid pricing is applied and correct cost is captured on every order before order is released.
• Ensure contract compliance
• Request and/or set up new client sold-to’s, bill-to’s, and ship-to’s as needed.
• Manage pricing (agreement manager, contract module) and work with vendors on special pricing.
• Assist clients with their web accounts with Insight.
• Ensure correct and accurate order fulfillment
• Responsible for RMA management, credit re-bills and collections facilitation.
• Follow-up on all open client returns in a timely manner Follow-up on all open client returns in a timely manner.
• Follow through to make sure the replacement order (if applicable) is placed and shipped.
• Positive interaction with Customer Service /Purchasing on RA/Replacements.
• Keep sales force informed of any problems and final resolution of issue.
• Provide order status for client base.
What you’ll need to join Insight
OPEN FOR FRESH GRADUATESWilling to work on a NIGHT SHIFT SCHEDULECollege Graduate / Undergraduate at least 2nd year collegeWith or without BPO experience provided with good to excellent English Communication Skills