Senior Fraud Representative | 20K Signing Bonus

Process lost/stolen reports for customers accurately to ensure mitigation of fraud loss Handle calls from retail partners/customers concerning referred credit applications Strictly adhere to all compliance, regulatory and internal business procedures Provide exceptional level of customer interaction Meet or Exceed call quality metrics while also balancing average handle time/ productivity metrics Make outbound calls/verify transactions on accounts which have been identified as suspicious Participate on various teams as necessary. 

Qualifications:

Completed at least 2nd year in College or 2-year Associate course (72 units) – 2 years Excellent English Verbal and written Communication Skills Preferably at least 6 months BPO/Call Center experience with voice and foreign account. Open for no experience/fresh graduatesWilling to work on shifting schedule, mostly at night. Has a Minimum Wired Internet Connection of 25 MBPS Amenable to work onsite in Northgate, Alabang. Amenable to work in a hybrid set-up. Amenable for fixed term contract, with possibility of absorption.

Required Competencies:

Ability and willingness to recognize, deliver on card service sales opportunities Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs. Must have knowledge on basic Computer skills.    Professional Phone etiquettes and ability to work with a Team