Collections Associate

The Associate Account Resolution Representative is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on complex outstanding account balances.

In this role, you will:

Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systemsApply knowledge when communicating with delinquent customersSeek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balancesPerform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquencyReceive direction from supervisors, and escalate questions and complex issues to Account Resolution individualsInteract with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Required Qualifications:

1+ year experience in Account Resolution, customer contact, Customer Service, Sales environment, or equivalent (must have handled international campaign/client) demonstrated through one or a combination of the following: work experience, training, educationCompleted 2nd year College Level (no back subjects)1+ year experience in BPO, Contact Center or Financial Services environment (must have handled international campaign/client)Experience in Collections preferred but not requiredFlexible with work hours, schedule and arrangement

*Willing to work in Mc Kinley Hill, Taguig City