JOB DEscriptION:
Insurance customer service representatives work in the insurance industry and provide a valuable connection between insurance customers and policy providers. Their job is to handle all customer queries and complaints. They also provide prospective customers with detailed information about company products.
We are looking for an experienced insurance customer service representative to connect with our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to policy administrators when a policy needs to be amended.
JOB RESPONSIBILITIES:
· Learning and understanding company insurance products.
· Answering calls and responding to customer complaints.
· Accessing customer accounts and policy schedules.
· Providing customers with detailed information about policies and products.
· Recommending available products.
· Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
· Typing up complaint reports.
· Managing the customer complaint database.
REQUIREMENTS:
· High school diploma or GED.
· Previous experience working as a customer service representative.
· In-depth knowledge of insurance products and policy schedules.
· Friendly and professional demeanor.
· Excellent communication and interpersonal skills.
· Basic computer skills and knowledge of database software.
· High-level typing skills.
· Advanced knowledge of telephone and call forwarding systems.
· Ability to remain calm in stressful situations.
· Ability to explain detailed policy concepts in a simple way.