Manager Payments Services

Job Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Payments Services.

To generally oversee the day to day BAU Operations onshore Payments Team and outsourced service providers including the GSC and local onshore vendors. Assume partner manager roles ensuring proper governance of BAU issues of all teams including onshore teams, local vendors and GSCs with the end goal of tighter management of resources, increased efficiency of processes and improved quality of services under his/her remit. 

In this role, you will:

Principal Accountabilities

Reduced cost of services delivered to internal and external customers as defined in the Service Catalogue of Payment Operations thereby resulting to reduced cost recovery from the lines of businessesImproved delivery of service thru reduced errors of staff brought by bandwidth issues, gaps in controls or absence of defined procedures thereby allowing relationship teams to focus more on revenue generationImproved delivery of service thru enforcement of PLA/ SLA and accurate monitoring and reporting of the relevant KPI/KRI to Payments/ Operations/ HOST managementDelivery of performance metrics to measure quality of performance of the onshore teams, vendors and GSCs and published intelligent MIs reflecting these to support business in making critical decisions for growth strategiesImproved customer experience thru value adding and responsive services brought by better and focused management of resourcesDrive customer centric Quality initiatives and service improvement projectsEnsure timely response to customer queries and resolution complaints by the staff/ local vendors / GSC under supervisionConduct management checks and audits to ensure procedures are followed diligently by staff/ vendors and GSCs, conduct quality assurance and escalate findings and proper governance to all resulting actions to address the gaps/ findings

To be successful in this role, you should meet the following requirements:

Excellent Management skillsCan work and deliver under pressure with minimal supervision requiredHas outstanding written and verbal communication skillsKnowledgeable of using project management tools and techniques in improving processesAbove average interpersonal skills; can work, influence and negotione with business and other stakeholdersAbove average knowledge in using MS applicationsDriven, results-oriented and good analytical thinking 

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.