Area：All Cities
Industry Category：Services
Position：Tech & Helpdesk Support
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level： College Diploma
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Job DescriptionMinimum Qualifications:
Candidate must possess at least a Bachelor’s/College Degree in Logistics/Transportation or equivalent.Minimum of six (6) months to one (1) year working experience in the same capacity.Must be able to work and cope in a fast-paced working environment.Experience in processing and booking shipments, sending of billing, preparing job cost.Adept in negotiating, complaint handling and change management.Knowledge of incoterms, billing requirements, import/export process and regulations, exposed in logistics chain solution.Ability to work with partners and produce quality service within tight time frames and simultaneously manage several projects.Duties & Responsibilities:
Handles lodgement and documentation of shipments such as House Bill of Lading, Air Waybill, Packing List, and Commercial InvoiceFacilitates the pick-up, loading, tracking, tracing of customers’ container van, and other pertinent schedules.Attends to general inquiries of local clients thru phone and/or personal inquiries (two hours for monitoring of shipment, within 24-hours for other inquiries) and coordinates the information to supervisor and operations personnel to maintain high customer satisfaction ratings.Constantly monitors the status of transported container and proactively relays/updates client of the necessary information such as, but not limited to location, arrival, departure, BL/House number, or with its irregularities on documents with the cargo itself, issuance of Ocean/House/Master bills of lading, pre-alerts, and invoices.Processes documentation for BOC submission (e.g. Container Guaranty, Abandonment Letter, Authorization Letter, etc.).Constantly update and prepare consolidated vessel schedule of different carriers for monitoring purposes.Recommends customer complaints & commendation handling mechanism modification within company standards to minimize costs while conforming to customers’ requirements.Perform other job-related activities and duties as may be requested and assigned by the Department Head.