Customer Care Professional

In this role you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customers’ best use of CommPeak’s platform and products.

Provide exceptional customer service to our large base of customersResponsible to resolve queries and manage customers’ requests through e-mail, chat or phone call within agreed acceptable timeframeManage and take ownership of the resolution process for all customer related issues including following up to ensure timeliness of resolutionCommunicate with third party vendors to coordinate customer requirements and ensure proper and timely delivery of servicesWork in collaboration and provide additional support to other teams within the organization as neededMaintain up-to-date knowledge and assimilate quickly to new products and services, processes, programs, regulations, etc.Contribute in maintaining accurate and up-to-date inventories, databases, and knowledgebaseEscalate issues or concerns to the relevant person/department as needed in a timely and accurate mannerRequirementsWith at least 1 year of working experience in customer service or related fieldExcellent communication skills (both written and oral)Client-focused, detail-oriented, fast learner, and possess good influencing skillsAble to multitask and handle stressful situations appropriately and professionalAble to work independently with minimal supervision and follow up on outstanding tasks closelyA strong sense of ownership, responsibility, and accountabilityComfortable liaising with people across all levels and all officesGreat team playerSelf-motivatedCan join immediatelyWhat We OfferGreat career growth opportunity to develop within the CompanyLearning culture- We invest greatly in learning and developing professional and personal skillsWorking in a truly international team on truly international and multi-regional projectsPrivate health insurance with 1 dependentHybrid work set-upInternet allowance during Work From HomeReimbursable Medicine and Psychiatric/Psychological ConsultationsMonthly Engagement ActivityCustomer Satisfaction Incentive