Associate Mobility Advisor (must have background in Logistics/Customs/Pricing)

The Associate Mobility Advisor provides extensive support to the Mobility Advisor who manage a caseload of relocating employees and their families. The Associate takes responsibility for the administration duties, coordinating a range of support services to ensure the employees and their families are delighted with the services provided by Crown (Mobility and Moving services) Key Performance IndicatorsAdministrationData IntegrityCustomer ServicesTeam MembershipAccuracy and EfficiencyKey Tasks and Responsibilities Creation of files on any Crown operating systemCollection of all necessary documentation, to ensure the appropriate information is received on a timely basis and to avoid delays.Maintain 100% compliance and accuracy in inputting all internal operating systems data in line with the responsibilities of the position.Liaise with all third-party suppliers when necessary while acting in the best financial / operational interests of the branch.Work closely with all internal stakeholders to support the service delivery to assigneesSupport with internal pricing preparationSupport with internal and external billingProvide assistance in all administration matters as and when requiredSupport with validating transit protection documents and creation of transit protection certificates and claimsSupport in validation costs – internal/external and ensuring systems are updated accordinglySupport ad hoc reporting as team and client needsCoordinate inbound, outbound and 3rd country household goods/personal effects with Moving Services operations and service partnersLiaising with service partners to ensure the appropriate information is received on a timely basis and to avoid delays. Aptitude, Knowledge and Qualifications AptitudeAbility to maintain confidentiality and display tact and discretion at all times.Excellent analytical, interpersonal and communication skills.Ability to work in a potentially rapidly changing environment.Ability to set priorities, manage your time and workload and dependably meet strict deadlines.Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.Ability to work efficiently in a high pressured environment.Solution oriented approach to problem solving and decision making. Professional Knowledge and SkillsExceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.Well-developed administration and organisation skills with strong attention to detail.Proficient computer skills with experience using Microsoft OfficeStrong communication and presentation skills.Cultural sensitivity and awareness. Qualifications·        Secondary education certificate or equivalent (preferred)·        1-2 years industry or equivalent customer service experience CompetenciesCrown Core·     Determined·     Caring·     There·     Open-minded·     SharingJob Specific ·     Computer Skills·     Personal Organisation·     Productivity·     Problem Solving/Analysis·     Quality  Values The Crown Worldwide Group is guided by five key “values”. These “values” are our underlying beliefs, they are a description of the way we see the world and what is most important to us.  They are the basic principles that will guide and shape the way we think and act. This includes the way we provide services to our clients, the way we treat each other within the organization and the way we interact with the wider community. We value … DETERMINED We value being determined, to the best we can for our customers, our colleagues and ourselves. Our hunger to find ways of improving all that we do, inside and out, is what gives us our edge in the marketplace. We value … CARING We value caring about people. We care about their experience, their feelings and their environment, whether personal, local or in the wider world. We value … THERE We value being there for our customers and colleagues when and where they need us. We are attentive, with genuine interest and guidance.  We value … SHARING We encourage the sharing of knowledge. What is a network without knowledge? The physical infrastructure and the technology are mere carriers. The experience and the insight that is shared between people, offices and Countries, that is the network. Sharing knowledge and experience is the platform for wisdom. We value … OPEN-MINDED We value being open-minded, to lead the way we need to think differently. To overcome challenges we embrace them with open and inventive minds. Whether it’s using innovative techniques or adapting the way we work we’re constantly thinking of new ways to achieve more for all.