Bacolod | Customer Service Representative - Up to P50K performance bonus

At TTEC, we’re all about the Human Experience. Elevated. As a site-based Customer Service Representative in Bacolod City, you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Bacolod office at Level 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport.

What You’ll be Doing

Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.

During a Typical Day, You’ll

Answer incoming communications from customersConduct research to provide answers for customers to resolve their issues

What You Bring to the Role

Open to newbies or with customer service experienceCompleted at least Senior High School or 2nd year in collegeComfortable with decision making by assessing the situation, researching potential solutions and making recommendationsA solution-oriented mindset to ensure happy customersYou lead by example and work with your team to contribute to the overall success of your client programComputer savvyMust be within 50 KM radius from TTEC Bacolod site

What You Can Expect

Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunitiesAnd yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:Enjoy a monthly performance—based incentive of up to P50,000Company-sponsored HMO with Health & Wellness programs for you and your familyEducational assistance through tuition reimbursement

A Bit More about Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.