Customer and Project Support Coordinator - CW1 Certified or Experience

only Candidates who fit the following qualifications may apply:

Qualifications:

Graduate of any courseMust have Cargo Wise One certification, preferably CW1 Professional or SpecialistWith at least 3 to 5 years of proven customer support experience in Freight Forwarding, Logistics, Supply Chain industryMust have Cargo Wise One experiencePreferably experience in PowerBI and SharePointWith strong phone handling and active listening skillsWith excellent written and oral English communication skillsWith excellent presentation skillsWith ability to multi-task, prioritize, and manage time effectivelyWith at least 30 to 40 wpm typing speedMust be willing to do shifting schedulesCan work independentlyCan work under pressureMust be a Team Player

Summary of Duties and Responsibilities:

Integration Support: Lead Developer

The duty for Integration support revolves around supporting the team on the setup of client projects, and partner integrations with client support items as they come from client support related requests.

ConnectCast Support

The duty for ConnectCast support revolves around supporting the team on the setup of new clients on ConnectCast with client support items as they come from client support related requests.

Management Support

The duty for Management support revolves around supporting the team on admin related tasks which need to be done each week or month.

Sales and Marketing

The duty ensures that new clients are added to the correct sharepoint; SOPs and Product Guides are updated; prepares linkedIn posts, and sales presentation power point are constantly updated.

Successful candidates who will be assigned to Night or Mid Shifts will get an additional 20%-night differential from their basic salary (Basic Salary + 20%).

Our office is located at San Antonio Village, Makati. All employees have been currently working from home. Our intention currently is to continue working from home.