Logistics Officer is primarily responsible in fulfilling processed customer orders in the most timely, effective and efficient way and documentation monitoring for billing purposes for both customers and truckers. This includes advising of schedule of orders to customers, scheduling of deliveries, load planning, ordering of trucks, deliveries monitoring, coordination with truckers, handling of truckers concerns with regards to deliveries, DR monitoring and processing of truckers billing.
■ Advising of Schedule to customers
Ensure that customers are informed on delivery schedule of orders prior delivery to ensure that unnecessary cost are incurred.Coordination with Inside Sales Team to finalized orders and/or concerns encountered.Updating of Access Delivery Scheduling of confirmed orders for teams’ reference.■ Scheduling of Deliveries and Load Planning
Route planning – managed and plan the truck flow of deliveries per day to maximize/optimize trips and cost.- Converting 4w trips to 6w to lessen cost.
- Merging/Combining underload trips for multi drop.
- Preparation of Load Planning via access database and excel file for team’s reference (Inside Sales, Logistics and Warehouse
Team).
■ Delivery monitoring, Coordination and Handling of Delivery Concerns
Monitor daily deliveries to ensure we deliver in full and on time.Handles and coordinate delivery concern encountered daily to concerned department to ensure delivery satisfaction.Coordination of deliveries possible concern. (e.i. type of trucks needed to the sites, requirements on delivery sites, customer for returns at the time of delivery, wrong delivery, wrong dispatched etc.)■ Ordering of Trucks considering Cost Effectiveness
Ensure trucks are ordered on a timely basis to ensure we serve customer orders with the corresponding trucks and requests needed.Managed ordering of trucks per contractor to ensure we are cost-effective based on pecking orders (cost and truckers performance).■ documentation for Billing to customers
Monitoring and ensuring Delivery Receipts are submitted on time by truckers for billing to customer purposes.Ensuring completeness of Delivery Receipts (Signature Printed Name, received date, truck type used, trucker etc upon receiving from truckers.Transmittal of Delivery Receipts to Finance Team (soft copy – Delivery Receipt Picture saved in Teams, hard copy – sort and schedule of pickup of messenger)Updating in database for common reference.■ Truckers Billings Processing and Transmittal to Finance Team
Monitoring and ensuring truckers billings are submitted on time to finance for payment processing.Monitoring and ensuring truckers billings are submitted on time to finance team for payment processing.Checking of trucking rates billed versus service agreement/agreed rates.Forwarding to one up manager for approval via Teams.Transmittal to Finance Team - (soft copy – via PowerApps, hard copy – schedule for pickup of messenger)■ Reporting
Return of Delivery Receipts and Transmittal to Finance Lead TimeBilling Submission and Transmittal to Finance Lead TimeTruckers Order Monitoring to track reliabilityRecording and monitoring of unusual charges for accrualOTIF Monitoring and TrackingMonitoring of Trips rendered for monthly trucking cost accrual■ Ad Hocs
o Backup of warehouse (Printing of Pick Slip and Generating of Delivery Receipts).
o Transmittal of Delivery Receipts hard copy and billing whenever messenger is not available.