ING’s purpose is ‘Empowering people to stay a step ahead in life and in business’. Every ING colleague is given the opportunity to contribute to that vision.
The ING Think Forward Strategy aims to create a differentiating customer experience, enabled by simplifying and streamlining our organization, further striving for operational excellence, enhancing the performance culture within our company and expanding our banking capabilities. The Tribe Wholesale Data Management is a central component in the ING Think Forward Strategy. It has been established in the COO Domain to ensure that ING Wholesale Banking has trustable data which is fully fit for the purpose (timely, complete, accurate, adoptable, comprehensive, consistent and appropriate), facilitated by a state-of-the-art data architecture and IT infrastructure.
The Tribe Data Management is creating a team within ING Business Shared Services - Manila to build a Robust Data Operations for the Wholesale Data Management and Analytics Platform.
The Data Operations Platform Professional will be responsible for day-to-day support for technologies and processes related to the data platform, ensuring that it is stable and is able to consistently deliver performance in accordance to defined, agreed and managed operational agreements for all incoming and outgoing data deliverables – proactively collaborating with key stakeholders and constantly exploring for opportunities to innovate and automate.
If you can:
Self-starter with a good ability to work in a global team across various locationsSound understanding of business principles and concepts including an understanding how Data Management is influenced by financial services functions and processesConsulting mindset including an ability to think about Data Management in a way that is abstracted from how business functions currently operateResult oriented with an ability to find ways of solving or pre-empting problemsDesign Thinking, which enables big-picture view into details required for in-depth analysesHands-on mentality in a data-driven settingFosters trust and sets expectation that differences are embraced within the TribeExcellent verbal and written communication skillsIf you are good at:
Monitor data ingestion and data consumption traffic, job completion and failure statuses, creation of reports/dashboardsClassify and prioritize the alerts and incidents. Triage, troubleshoot and coordinate resolution in close collaboration with the squads within the Operational Data Agreement timeframeExecute data validation processes to ensure the successful ingestion of all data sources for data consumption in accordance to defined Operational Data AgreementsImprove and maintain support documentation and means for communication with stakeholders, such as a portal, work place instructions or run booksActively manage Data Source Owners and Data Consumers communicating in a professional and timely mannerProduce insights and dashboards on the Data Management and Analytics Platform metrics and ensure action is taken on performance below defined thresholdsContinuously analyse trends in order to prevent recurrence of common incidents and minimize the impact to critical data consumersWho are we looking for?
We are looking for candidates who are pro-active, passionate and driven to work in a Data Operations team. You are good at stakeholder management, analytical and an experienced problem solver, a good communicator and are used to working under pressure.
Following are the key skills for the role:
Bachelor’s Degree in Computer Science, Information Technology or a related field.Experience in working with Cognos and PowerBI preferredWorking in knowledge of data integration and data analytics platforms preferred:Data exchange; XML, CSV, Kafka MessagesData Management environment IBM IIS 11.7; DataStage, IGC and Information AnalyzerDatabase technologies; Microsoft SQL Server 2016, Oracle 12Operating system; RHEL 7 and Windows Server 2016Strong relationship management experience, with prior experience working collaboratively in a cross functional teamAbility to analyse issues, determine root causes and developing solutions for improving stability of Data OperationsEffective at incident and problem management via ServiceNow is preferredSkilled in communicating complex topics and solutions and open to ideas from others. Experienced to communicate by means of Microsoft Office 365 including Word, PowerPoint, OutlookComfortable working in in an international context.Transparent, flexible and motivated to make every day a successShare and adhere to the ING values of honesty, prudence and responsibilityITIL and other relevant certifications are preferredIf you’d like to work with:
Chapter Lead - Immediate Line ManagerProduct OwnersExperts from Asia, Europe and the AmericasIf you want to:
work in downtown BGC, the country’s economic centerenjoy competitive compensation and allowancesbe part of a diverse, creative, and energized team Then click here to get started!