Trade Support Executive

CO Frontline Support – Trading Systems group is looking for a Trade Support Executive to be part of our growing FX Support team. This role will be responsible to log all inquiries, and track every ticket through to resolution in Salesforce CRM tool, handle all incoming inquiries from external clients, internal Sales partners, and other stakeholders. As a Trade Support Executive, you will provide technical, trade, and functional support for Refinitiv transactions platforms and may work in conjunction with other technical teams (Application, Network and Development teams) to provide an exceptional level of service to all internal and external customers.

Role Responsibilities

Provides first level technical and functional support for FX/Money Market trading applications and/or API’sTroubleshoots customer issues using a wide range of technical skills and appropriate business knowledgeResearches problems thoroughly, test solutions and provide technical or functional recommendations to customers within service timelinesCoordinates with Application, Network, and Development teams to resolve service outages and technical incidentsEnsures end-to-end customer interactions follows risk and compliance guidelines Collaborates with team members to identify opportunities for continuous improvement and increased customer satisfactionAbility to communicate effectively and professionally, both verbally and in writing, with customers and colleagues at all levels of technical and non-technical skill sets.

Desired Skills & Experience on the following areas:

FX Market

Experienced professional and has good understanding of FX MarketKnowledge in FX Buy & Sell, Post Trade, Forward, FX Spots, Option, Jr TraderExperience in supporting and/or using FX trading or high concurrent systemsKnowledge or experience in daily treasury activitiesPossesses strong communication and analytical skillsQuick Learner with strong attention to details and ability to think outside the boxMust have the willingness to learn technical skills

Technical

Experienced professional with deep technical abilitiesWorking knowledge of client/server applications and/or TCP/IP HTTP(S) networksKnowledge on Unix/Linux systems and basic sys-admin abilitiesA good understanding of databases, SQL queries and data schemasFamiliar with Java, Web Html, Javascript and similar technologiesExperience in configuring, supporting, and troubleshooting multi-component applications and APIsExperience in building and debugging software, analyzing application and system log files to identify issuesExperience in supporting and/or using FX trading or high concurrent systemsMust have the willingness to learn FX Market

Qualifications

Bachelor’s Degree in Finance or any Technical studies2 to 4 years of financial experience in foreign exchange/trading or L2 technical backgroundA positive can-do attitude – demonstrates commitment, open-mindedness, and enthusiasmDetail orientated with sound information probing skillsProfessional attitude and proven strong customer service orientationExcellent communication skills, both verbal and writtenWillingness to work in flexible shifts including working on weekends