Customer Support Specialist (On-site)

Cavista is searching for great people to join our team. We are an open, agile environment, where transparent conversation ignites collaboration with a team of great thinkers. Everyone freely contributes, ideas override egos, and the best idea always wins. We embrace new technologies and pride ourselves on sustainable and quality code. In our world, opportunity paired with imagination is limitless and we build what others can only hope to dream. We build the best because we hire only the best! We’ve created an atmosphere allowing you to produce your best work, by catering to the creative.

Job Description

Be part of a leading software company in healthcare! Cavista is looking for Customer Support Specialist!

The ideal candidate will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the world.

Qualifications:

Bachelor’s degree required (any course)Must have at least five (5) years of customer service experience in a BPO industryHealthcare Industry Experience is a plus but not requiredCustomer oriented and ability to adapt/respond to different personalitiesDesire to anticipate customer needs to be paired with the drive to provide a consultative solutionExcellent communication skills; presentation, written and verbalDemonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic settingAble to work on a night shift scheduleAble to work in our Davao City office (Robinsons Delta, J.P. Laurel Avenue, Bajada, Davao City)

Job Responsibilities

Provide consultative support and solutions for all Cavista clients; answer questions via phone and support ticketing center, resolve problems and offer general assistance for the day-to-day operations of our various Cavista productsPartner effectively to provide quality support, while always upholding company valuesRespond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolutionReceive ongoing training to maintain knowledge and relevancy within the industry and company products/servicesCommunicate with clientele; research to diagnose inquiries; managing database records and provide status reports on reported issues – all done with speed and professionalism

Perks when joining Cavista:

Competitive salary package and monthly rice allowancePositive & professional work cultureMonthly engaging activities and programsFun & collaborative work environmentCareer advancement opportunityWork with Global teamHMO (medical & dental) upon regularizationLife insurance program25% night differential upon regularizationOverflowing food & drinks at the officePaid Leaves upon regularization

We offer a competitive compensation package, government-mandated benefits, HMO with dental, rice allowance, life Insurance benefits and growth opportunities for everyone who joins Cavista.

Cavista is a recognized establishment by the Department of Labor and Employment and duly registered business with the City Government of Davao City. All applicants must be authorized to work in and currently reside in the Philippines.